Audrey B

Infosys Fails to Meet Expectations; Highlights India’s Setbacks as Outsourcing Destination

While India is undisputedly the current top outsourcing destination in the world, an appreciating rupee, increasing labor costs and higher attrition levels are now weighing heavily on outsourcers with their businesses in India. The country is already fall... Read >

FAO Solutions Providers Take The Extra-Mile To Push For Industry Growth

Every sport has its players and guidelines, and just like in a race there is an underdog and a crowd favorite. This is quite similar to how finance and accounting outsourcing is being perceived by the outsourcing industry experts today since there are tho... Read >

Contact Center Outsourcing Companies Bet On the Philippines this 2011

Contact center outsourcing continues on its path of growth with the entry of 2011. Considering that the Philippines currently ranks first in terms of revenues in the call center outsourcing space according to forecasts by the Everest Group, the country h... Read >

Beyond the Basics: Finance and Accounting Outsourcing

There are numerous tasks of a company that are being outsourced today, from a company’s main services offered to the market to a company’s human resources duties. However, there is one that has been around since the birth of the concept of outsourcing as ... Read >

Financial Outsourcing Gains Global Notice

Taking into account the global recovery and regulations among financial institutions, many companies have been turning to outsourcing companies, availing themselves of financial outsourcing services such as financial services and finance and accounting ou... Read >

Telecommunications Outsourcing on the Rise

While outsourcing experts agree that business process outsourcing and knowledge process outsourcing will be at the forefront of outsourcing growth in the coming year, some sectors are also gaining momentum. Companies from different industries are startin... Read >

Outsourcing Sectors to Watch In 2011

As predictions for the coming year are in abundance, different analysts and publications have weighed in on sectors in the outsourcing industry which they deem will be a sector to watch. Aside from mainstays such as medical billing outsourcing or medical... Read >

2010’s Last Minute Outsourcing Deals, Acquisitions and Expansions

The year 2010 is almost at an end and prospects for the outsourcing industry still remain strong, especially in sectors such as IT and healthcare, specifically medical billing outsourcing and medical coding outsourcing. In preparation for the year end an... Read >

ABC’s of Sales Order Processing

It is of importance for a company, regardless of their size, to have a sales and marketing arm to ensure that there is a healthy relationship between their company and their partners. In specific industries, manufacturing and retail in particular, their f... Read >

What You Need To Know About Using Automated Methods in Brokerage Reconciliation

It is almost a given that what works for companies in the past, may not work for those in the present. Times have been changing and the processes and strategies employed by companies are no exception. Companies need to be innovative in terms of their proc... Read >

Key Success Factors in Lead Generation

It is an inherent quality of man to seek faster, easier and even more cost-effective solutions, hence inventions such as the cellular phone/mp4 player/internet browser, and the rise of services such as outsourcing. Sales are no exception. With the const... Read >

Evolving Technologies Leading Improvements in the Call Center Outsourcing Space

With the rapid evolution of technology and communication, fields such as the outsourcing industry have had to adapt to changing technologies. Outsourcing companies have had to innovate as well as invest in newer and better solutions, in order to keep up ... Read >

Coca Cola’s The Happiness Machine Voted the Top Buzz Creator of 2010

Considering that the impact of word of mouth considerably outweighs advertising in social media with 78% of customers listening more to peer recommendations, it’s certainly a big deal for companies when they are able to successfully create social media ca... Read >

Did Outsourcing Companies Meet 2010 Industry Predictions?

Every time a year ends, groups of industry experts and organizations conduct studies and analysis on how the industry fared in the current year, and will then formulate a prediction as to how it will be in the coming year. This yearly trend does not exemp... Read >

Recruitment Process Outsourcing No Longer Limited to Large Enterprises

Before, a company’s reaction when faced with challenges in getting the right person for a specific position is to hire a human resources expert or to hire someone with a behavioral sciences background and provide them with training kits in order to become... Read >